Job Description :
Jobs Position: Customer Contact Centre
About Your Job:
We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centers located Chongqing (China).
As a Customer Service Agent you will provide service excellence to Qatar Airways customers through telephone, email and fax and optimize passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds
You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills.
You must hold at minimum your High School Certificate. Ideally you will have knowledge of Amadeus reservation program and experience in airline or hospitality industry. If you have previous experience in reservations and ticketing we would be very interested to hear from you.
To be successful in this role you will need to be a fluent English and Mandarin language speaker. You must have a strong sense of customer satisfaction through responding to customer enquiries and, offering customers the best solutions.
you will be required to attach the following:
- Resume / CV
- Copy of Passport
Note: Company will only contact those who are selected.
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